Terms of service

Welcome to Auracaste.
By accessing or purchasing from auracaste.com, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

You must not use our products for any illegal or unauthorized purpose.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the website without written permission from us.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

By placing an order, you confirm that you are at least 18 years old or have parental consent.
You agree that your purchase information may be transferred unencrypted through various networks as required for payment and shipping.

3. Product Information

We make every effort to display product colors, images, and descriptions as accurately as possible.
We are not responsible if any details appear slightly different on your device screen.

All products are subject to availability. We reserve the right to discontinue any item at any time.

4. Pricing & Payments

Prices are listed in EUR unless otherwise stated.
We reserve the right to change prices at any time without notice.

Payments are securely processed through trusted third-party providers (Shopify Payments, PayPal, etc.).
You agree to provide accurate billing and account details for all purchases.

5. Shipping Policy

Orders are processed within 1–2 business days.
Delivery times vary by location.
All relevant shipping details can be found in our Shipping Policy.

6. Returns & Refunds

We offer a 30-Day Money Back Guarantee.
To be eligible for a return, the item must be unused and in its original condition unless otherwise approved.

For full instructions, please review our Refund Policy.

7. Accuracy of Information

We are not responsible for any inaccurate, incomplete, or outdated content on the site.
Information may be updated at any time without notice.

8. Third-Party Services

Certain third-party tools or links may direct you to external websites.
We are not liable for any content, services, or damages arising from third-party sources.

9. Prohibited Use

You are prohibited from using the site for:

  • Fraud or deceptive activity

  • Violating laws or regulations

  • Uploading viruses or harmful code

  • Collecting personal information of others

  • Any action that interferes with website functionality

Violation may result in immediate termination of services.

10. Limitation of Liability

Auracaste is not liable for any indirect, incidental, or consequential damages, including loss of profits or data.

Our maximum liability shall not exceed the amount paid for your purchase.

11. Indemnification

You agree to indemnify and hold Auracaste harmless from any claims arising from your breach of these terms or misuse of our services.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on the website.

13. Contact Information

For questions about our Terms of Service, please contact us:

📩 support@auracaste.com
We reply within 24 hours by email.